Guest Information

 

4 Star Gold B & B Accomodation in Dartmouth

Mission Statement

"HillView House is fully committed to caring for the environment and tomaximising visitor enjoyment and comfort during their stay in Dartmouth".

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Enery and water

  • Hill View House has identified from commencement of trading internal and external light bulbs suitable for low energy, long life usage.
  • Hill View House has installed a new central heating system, incorporating a modern efficient gas boiler and individual radiator thermostats for all rooms. Regular ongoing servicing and maintenance of the boiler and the central heating system will be carried out by a corgi approved heating engineer and the heating thermostat will be checked at different times of the year to ensure that it is set at the appropriate level.
  • Hill View House has reinstated sash windows to both the front and rear elevations of the property using a combination of traditional materials and modern double-glazing and has insulated the loft.
  • Hill View House uses either A rated or the most efficient new appliances available in the kitchen for cooking, washing and chilling.
  • Hill View House is committed to saving water. All guests are offered full ensuite non power shower facilities together with the most advanced Scandinavian water-saving toilets currently available which have an integrated close-coupled cistern with a dual-action flush releasing either four litres of water for a full flush or two and half litres for a half flush.
  • Hill View House has a towel policy and encourages all guests to leave dirty towels only in the shower cubicle/bath for washing.
  • Hill View House minimises the use of the business vehicle as far as possible and uses home deliveries of products via local suppliers where available are arranged.
Purchasing
  • Hill View House where possible avoids purchasing products with unnecessary packaging. In particular, bulk purchases of leaf tea, butter and liquid soap/shampoo are made for use/storage in metal canisters, small butter dishes and hand pump dispensers respectively.  
  • Hill View House purchases phosphate free liquid soap and shampoo.
  • Hill View House supports the local economy by sourcing products from local suppliers .
  • Hill View House cuts down pollution by running a small lead-free motor car and ensures the vehicle is serviced at the manufacturer’s recommended intervals.
  • Hill View House compresses all plastic bottles before disposal.
  • Hill View House reuses both old envelopes where suitable and scrap paper for note pads, office tasks etc.
  • Hill View House recycles glass and cardboard. 
Custmer Experience Maximising visitor enjoyment
  • Hill View House supplies maps and timetables to all guests and further encourages walking and use of public transport by offering a five per cent reduction all year round to walkers, cyclists and guests leaving their car at home
  • Hill View House offers secure parking for cyclists.
  • Hill View House operates a reduced nightly tariff for short breaks taken during both the high and low season.
  • Hill View House has raised funds for the restoration of the local South Hams green lanes by making a fixed voluntary contribution based on it’s occupancy levels, a donation box at the reception desk and via the sale of the book ‘Exploring Green Lanes in The South Hams’ ..
  • Hill View House has a green notice board in the entrance providing details of local green attractions and local attractions where you don`t need to take the car.
  • Hill View House uses plants in all rooms
  • Hill View House caters for all diets including vegetarian, vegan and gluten free. .
  • Hill View House ensures that radiator thermostats are working properly
Health
  • Hill View House places great importance on promoting wellness and maximising customer comfort and enjoyment.
  • Hill View House has used wallpapers and wall tiles in the lounge, bedrooms and entrance area made from naturally processed hemp. These finishes are produced in large quantities on a farm for direct shipping to the paper mill, as opposed to pulp from slow-growing trees which require expensive harvesting and high-energy mechanical processing.
  • Hill View House has applied completely solvent and odour free paints throughout the whole of the interior
  • Hill View House has laid naturally anti-static, untreated wool carpeting in all the bedrooms. These carpets contain no man made fibres and are completely environmentally friendly. A base of linen and cotton mix, rather than synthetic materials is used in the making of these particular carpets, and the jute backing is attached with 100% natural latex, rather than synthetic latex
  • Hill View House has laid sisal in the lounge, hallway, stairs and landings. This flooring has a 100% natural jute backing and contains absolutely no input of pesticides or fertilizers in its cultivation.
  • Hill View House has waxed the stripped wooden floor in the dining room with an environmentally friendly finish.
  • Hill View House has used wooden Venetian blinds obtained from sustainable sources and roller blinds made from cotton.
  • Hill View House has where possible chosen new and recycled furniture made from wood, twisted paper, leather and other natural materials.
  • Hill View House uses only natural cotton, dust mite free bedding and non-allergenic pilllows.
 

CYCLE HIRE

Hot Pursuit Cycles.
The Mountain Bike Centre                                          
Tel: 01803 865174
Tel: 01364 654080
 
 
 

PUBLIC TRANSPORT/HOTLINE NUMBERS

Traveline
Tel: 0871 200 2233
For all public transport enquiries in South West England. (0700 - 2100 364 days a year).

National Rail Enquiry Service
Tel: 0845 7 48 49 50.
Minicom: 0845 60 50 600
Open 24 hours/day for both local and national rail service giving both advanced timetable and fare information.

National Express Coach Enquiry Service
Tel: 08717 818 181
Minicom: 0121 455 0086
Tel (special needs): 0121 423 84

Dartmouth Tourist Information Centre
Tel: 01803 834224
Coach and train tickets can be purchased at the Tourist Information Centre

Ferry Services in the South Hams

Bigbury on Sea to Bantham. Tel: 01548 561196(May-Sept) 10-11am &3-4pm not Sundays)
Dartmouth to Kingswear. Tel 01803 752342

Dartmouth to Dittsham
Dartmuth to Totnes
Kingsbridge to Salcomb
Dartmouth Steam Rail & Riverboat Company: 01803 555872
www.dartriver.co.uk

Dartmoor Sunday Rover (Tickets available on the bus)
Tel:0871 200 2233




Hill View House - Access Statement


Introduction

Hill View House is fully committed to meeting both the needs of all customers in our home based 5 bedroom Bed and Breakfast and to maximising visitor enjoyment and comfort during their stay in Dartmouth. The following access statement outlines the services and facilities currently offered by Hill View House. However, should you require any further information please do not hesitate to contact us.

 
Pre-Arrival
There is a bus stop diagonally opposite our front entrance and there is a regular bus service.

The nearest main line train station at Totnes is approximately 20 minutes away by car. Otherwise a seasonal steam train service terminates at Kingswear Station on the outskirts of Dartmouth.

There is a good reliable local taxi service. If required, we can make a booking for you.

Brochures, menus and guest information can be provided in large print and Braille by prior arrangement.

We have an informative website.

You can contact us via phone or email (details below).

Arrival & Car Parking Facilities

Hill View House is a split level five storey period town house located approximately 150 metres up a hill.

On arrival to the front of the property there is a single gate with twoo concrete steps leading down to the footpath and main entrance (ground floor level). The depth of the first step is 45cm and the second is 79cm. Otherwise the width and height of both steps are 95cm and 16cm respectively. The whole length of the surface of the short footpath from the front steps to the main entrance is made of concrete and is level.

At the point of arrival initial contact to gain access at the front is by doorbell.

An automatic lamp with a sensor providing good lighting is located next to the front door.

On arrival to the rear of the property the approach from the road is completely open and leads to the hardstanding area (parking), the back entrance (lower ground floor level) and the self contained letting bedroom number five (basement level). The surface is also flat and made of concrete. The depth, width and height of the five wooden steps leading up to the lower ground floor entrance are 23cm, 98cm and 20cm respectively. The depth, width and height of the six elongated concrete steps leading down to the basement are 54cm, 86cm and 19cm respectively. A further internal step with a height of 24cm leads down into the basement bedroom.

At the point of arrival initial contact to gain access at the rear is by doorbell.

Another automatic light with a sensor providing good lighting is located on the rear elevation.

Parking for upto five vehicles is located on both the back of the property and in the garage opposite. Although there are no marked parking bays there is room for uptoo three cars on the back and one in front of the garage.

Parking on site is never guaranteed, however priority is given to visitors with obvious disabilities - details of your parking requirements are sought at the booking enquiry stage.

Additional parking off site for twoo cars is potentially available in the main central car park by means of a Hill View House business permit. There is no extra cost for this. Assistance in these instances is automatically provided by me to find you a parking space and then bring you back to the Bed and Breakfast.

I can assist guests with taking their luggage to their rooms.

Clear signage is provided at both the front and rear of the property. A contact telephone number is alsoo displayed at the front.

Dartmouth town centre and riverfront are approximately 5 minutes walk from the Bed and Breakfast.

The Tourist Information Centre is located in the centre of Dartmouth.

Main Entrance & Reception

The main manual front door (ground floor) has one step 17cm high and is 70cm wide.

This door is always locked but we do give all visitors a front door key for means of access at all times.

On entry into our home on the ground floor level there is a hallway 5m 40cm long by 70cm wide - the staircase at the end of the hallway leads upto the first and second floors and down to the lower ground floor.

On the top step going down to the lower ground floor there is a further width restriction of 59cm.

There is seating provided in the lounge immediately off the hallway - a 3cm high threshold divides these twoo areas.

Carpet flooring has been laid throughout the whole of the ground floor.
The back manual door (lower ground floor) has one step 4cm high and is 70cm wide.

This door is only locked at night but wedogive all visitors a back door key for means of access at all times.

On entry into our home on the lower ground floor level there is a hallway 5m 75cm long by 70cm wide leading to the reception area and staircase - the staircase leads upto the ground, first and second floors.

There is seating provided in the dining room immediately off the hallway - a 2cm high threshold divides these twoo areas.

Carpet flooring has been laid throughout the hallway and floorboards have been stripped in the dining room.

Good lighting is provided in both the front and rear entrances.

At the point of arrival a familiarisation tour is provided by me of Hill View House and procedures in the event of a fire are fully explained.

Braille signage is provided on all doors.

Public Areas - General (Internal)

Our corridors are 81cm wide. However, on the top step going down from the ground floor level there is a further width restriction of 59cm.

Corridors and staircases have a very light plain colour scheme and are well lit. The front entrance, rear entrance, reception area and the first and second floor landings are continuously lit throughout the night.

The floor covering on all corridors and staircases is carpet.

There are15 stairs from the lower ground floor level to the ground floor level followed by 16 stairs to the first floor level and a further 15 stairs to the second floor level.

The depth, width and height of all internal stairs are 25cm, 89cm and 19cm respectively.

The measurements of the landings on the first and second floor levels are 1m 81cm by 1m 82cm.

The breakfast room is located on the lower ground floor and the guest lounge on the ground floor.

Braille signage is provided on all doors.

All main internal doors are fire doors, manual and 74cm wide.

All guests are given their own front door, back door and bedroom keys.
The thresholds to bedroom 3 (second floor level) and the lounge (ground floor level) are 3cm high and to the dining room (lower ground floor level) is 2cm high.

Public Areas - WC

A very small cloakroom off my office is located behind the reception area on the lower ground floor level.

Access to this WC is initially via a manual fire door and then a wooden sliding door - the width of the sliding door is 49cm, however there is a further restricted width route into the WC of 39cm. There is a 10cm high threshold.

The flooring is non-slip cork tiling.

The height of the toilet seat is 41cm.

The height of the small corner basin is 78cm.

Restaurant / Dining Room, Bar & Lounges, Take Away & Cafe

Breakfast is served just off the reception area on the lower ground floor.
The nearest cloakroom to the breakfast room is located just behind the reception.

There is a 2cm threshold into the breakfast room. The door width is 74cm.
Furniture is flexible and can be moved on request.

Tables have underspace of 67cm high by 59cm wide and overall height of 72cm (legs on each corner) - the chairsdonot have arms.

Menus can be provided in large print and Braille by prior arrangement.
All diets are catered for and breakfast is served by me.

In addition, breakfast can be served in the customer`s bedroom if appropriate.

Piped music is played in the background, but can be turned off upon request.

Flooring is stripped wooden boards.

Lighting is provided by an uplight, accent lighting and a normal pendant.
The guest lounge is situated just off the hallway on the ground floor level.
The guest lounge door width is 74cm.

There is a 3cm threshold into the lounge.

Furniture in the lounge is also flexible and can be moved on request.

Piped music is not played in the background, but can be switched on if requested.

Flooring is carpet with a small rug in front of the fireplace.

Lighting is provided by uplights, task lighting and a normal pendant.

Laundry

Not available.

Shop

Not available.

Treatment room/s

Not available.

Leisure Facilities

Not available.

Outdoor Facilities

Not available.

Conference & Meeting Rooms, Banqueting, Clubs, Entertainment

Not available.

Bedrooms

There are 2 double bedrooms on the first floor (numbers 1 & 2), two twoin bedrooms on the second floor (numbers 3 & 4) and one self contained double bedroom (annex) in the basement (number 5).

The measurements of bedroom 1 are 4m 42cm by 4m 29cm.

The measurements of bedroom 2 are 3m 68cm by 3m 30cm.

The measurements of bedroom 3 are 4m 32cm by 4m 17cm - there is some restricted head height.

The measurements of bedroom 4 are 4m 17cm by 3m - there is some restricted head height.

The measurements of bedroom 5 are 4m 11cm by 2m 79cm.

All internal stairs are 19cm high, 25cm deep and 86cm wide.

The external wooden stairs are 20cm high, 23cm deep and 98cm wide, and the external elongated concrete steps are 19cm high, 54cm deep and 86cm wide.

There are 16 stairs to the first floor level from the ground floor and a further 15 to the second floor level. There are 15 stairs to the lower ground floor level from the ground floor, a further 5 stairs out to the back and 6 more steps down to the basement.

Door widths (main and ensuite) are 74cm.

There are at least 85cm routes within the bedrooms e.g. to the side of beds, betwoeen beds and dressing table etc.

Seating is moveable on request - there are 2 seats per bedroom.

Beds are 48cm high - bedsdonot have foot boards.

All televisions come with remote control and teletext.

All bedrooms have full ensuite facilities (see below for details).

Fitted carpets on the floor in all the bedrooms and internal staircases.
There is a raised threshold of 3cm to twoin bedroom number 3 (second floor) and a 24cm high step down to the self contained double bedroom number 5 (basement).

Each room has a cordless kettle and a mini fridge.

A guest information sheet is given to all customers. This can also be provided in large print and Braille by prior arrangement.

At the point of arrival a familiarisation tour is provided by me of Hill View House and procedures in the event of a fire are fully explained.
Lighting in the bedrooms is a combination of task lighting, spot lighting and central pendants.

Braille signage is on the main bedroom doors.

Natural cotton dustmite free and non-allergenic bedding.

Bedrooms are serviced by me mid to late morning.

If appropriate, breakfast can be served in the customer`s bedroom.

Bathroom, Shower-room & WC [Ensuite or Shared]

All ensuites have shower cubicles except room number 5 which has a bath.

Ensuite door widths are 74cm.

The shower cubicles in room numbers 1,2,3 & 4 have a step/edge of 22cm high and each cubicle has a grab rail.

The bath edge in room number 5 is 54cm high and has a shower attachment.

The basins in room numbers 1, 2 & 5 are 81cm high and have pedestalso underneath.

The basins in room numbers 3 & 4 are 78cm high, wall mounted and have clear underspace.

The toilets are all 41cm high.

The flooring is ceramic tiles.

Lighting is a combination of sealed central lighting and fluorescent strip lighting.

Self-Catering Kitchen

Not available.

Caravans, Holiday Homes & Twoin Units

Not available.

Touring Facilities (Holiday Parks)

Not available.

Boats - Narrow Boat, Cruiser & Hotel Boat

Not available.

Attractions (Displays, exhibits, rides etc.)

Not available.

Grounds and Gardens

We have a small enclosed herb garden at the front of the property.

There is a very small local park approximately 150 metres walk from the B&B and a much bigger park about another 400 metres on from there.

Additional Information

Hill View House fully complies with the new fire regulations - a professional fire risk was independently undertaken in August 2006 and is reviewed annually.

Hill View House is fully insured for public liability.

Contact Information

Address: 76 Victoria Road, Dartmouth, Devon, TQ6 9DZ
Telephone: 01803 839372
Fax: Not available
Minicom: Not available
Email: enquiries@hillviewdartmouth.co.uk
Website: www.hillviewdartmouth.co.uk
Grid reference: SX 872 512
Hours of operation: Open all year
Emergency number: Not available
Local carers: Not available
Local equipment hire companies: Not available
Local public transport numbers: Traveline: 0871 200 22 33
Dartmouth Tourist Information Centre: 01803 834224

Future Plans

None.

We welcome your feedback to help us continuously improve if you have any comments please phone 01803 839372 or email enquiries@hillviewdartmouth.co.uk


Fire Safety

Hill View House fire precautionary meansures include:-

Professional Fire Risk Assessment carried out August 2006.

  • Fire Alarm System
  • Mains powered smoke detectors
  • Heat detector in the kitchen
  • Fire doors
  • File alarm break points
  • Additional ceiling layer for additional 1 hour protection
  • Fire extinguishers
  • Emergency lighting
  • Escape signage

Weekly/Monthly checks are carried out by the Proprietor

Six monthly inspections and maintenance by Firewatch.



Manna from Devon Cooking School
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